Support Policy Page

Get After Sales and Technical Support from SMART COLLECTIONS BD

When you purchase any product from us, it comes with Free Technical support to assist you. We understand all users are not equally technical people to configure all the tech gadgets for their very first attempt. This is a very common scenario, we often face issues to configure any new tech products but that doesn't mean the product is faulty or not working. That is the reason, we are here to support you to get the work done and to assist you to get configured your product purchased from SMART COLLECTIONS BD

Here is the simple way to get After sales support from our technical team-

Let us know if you are unable to configure yourself as early as possible and must within 3 days or within the warranty period (If it has a warranty) by Calling +880 963 828 6881 (10am-11pm) or Email us- smartcollectionsbd1@gmail.com

1.     We will assist you on how to solve the issue from your end. In most cases, the issue could be solved with reference YouTube video links or over phone support, or with email support. In this case, it would be faster if you could provide us more details about the issue with screenshots to identify the problem so that we can go through it and help you quickly solve the issue. To send screen shots, you can send by WhatsApp- 01701-045549 or our Facebook Page inbox or by Email- smartcollectionsbd1@gmail.com

2.     If the issue is not solved over the phone or in another way, you need to visit our office with the device. After visiting our office, we will test the product with our technical person and will try to fix the issues soon. If the issue with our product, we may offer you an immediate replacement with another one but if the issue with your other devices and the still product is working with our devices that will not cover replacement but we will try to help you to work with your device as a courtesy. 

Can you send your Engineer to my home/office to solve any product issue?

Unfortunately NO. We received many requests for after-sales support every day and we have seen most of the cases the issue solved just following the right steps and for this reason, we can't send any person to customer address and to solve. For any after-sales support, you need to visit our office so that we can investigate and solve the issues immediately. We have several experts and we want to ensure you solve the issue. If not solve, we can replace the new product to solve and provide better service to every valuable customer.

What if the product still NOT work after visiting your office?

In this case, we will test and try to find the issues and if that is not possible and the product is within 3 days replacement policy- we will replace it with a new one. If the product came to us after 3 days and if the product has a warranty- we will keep it for the warranty and it may take 5 to 15 days to get the issue solved. We will take note of the issues you found and give you an approximate time for the solution. Once the items are repaired, you need to visit our office and collect it in person. 

What if I can't come within 3 Days and am I still able to get the support? 

YES! If you inform us of your issue with the order number we will keep a note and you can visit us later as well. If you can't come yourself you can send any person with the product and with the invoice copy. After receiving the product at our office we will check and contact you with the solution.

What if I found any problem after 3 days and if there is no warranty on the product?

In this case, we can't help 100% but we generally try to give Free support and consultancy but we can't guaranty to replace if the product is not working. So, we always request to all, please let us know if you face any issues immediately. 

Note: Please be noted that We can't accept our person to visit your location to solve any issue. Our delivery team won't be able to provide any technical support. For technical & after-sales support, you must need to visit our office with the product. You need to consider one more thing, we just sell the products and we are not the manufacturer to solve all the issues which are related to the product itself. Nothing to worry much- According to our experience most of the issues get resolved without any issues and we help thousands of our customers. We not only selling the products but we also provide after-sales support with every products purchase from SMART COLLECTIONS BD